As a DIRECTV Technician -
Installation, you will be responsible for providing our customers excellent
service through installing, troubleshooting, and upgrading satellite TV
Essential Duties and
- Preparing for installations by
reviewing installation orders, gathering equipment, supplies and tools and
coordinating schedules with customers.
- Planning installations by
evaluating location, locating access and laying-out equipment and wiring
- Establishing satellite TV
systems by installing equipment, running and pulling cable, programming
and calibrating equipment while adhering to codes, regulations and
- Verifying satellite TV systems
for correct functionality and optimal performance by testing equipment and
connections and identifying and correcting any issues.
- Maintaining accurate records
through documenting installations, services and repairs.
- Maintaining and improving
service and rapport with customers through listening to their descriptions
of problems, answering questions and resolving issues through diagnosing,
troubleshooting, repairing, replacing and/or upgrading components.
- Referring to schematics,
manuals and manufacturer's instructions as needed.
- Maintaining a safe work
environment by following safe practices and adhering to safety policies.
- Ensuring adequate supply levels
by inventorying stock, placing and verifying orders.
- Updating and improving job
knowledge by participating in educational opportunities and reading
- Enhancing the organization's
reputation through personal accountability for accomplishing new and
different requests and always striving to add value.
- Other duties as assigned.
- Must possess a valid driver's
license in the primary state of residence
- Must be able to speak clearly,
concisely, and to communicate effectively in a courteous and professional
- Solid written communication
- Must be able to work full time,
up to and including six days a week; which may include nights, weekends,
and holidays, as required
- Must meet company hiring
criteria for pre-employment screening, including drug test, criminal
background check, fitness for duty, and MVR check
- Must be able to obtain all
necessary certifications, including SBCA, Service, SW iM, and Ka/Ku, as
- Working knowledge of Microsoft
Office and inventory software systems preferred
- SBCA and/or other industry
- Six months experience in
telecommunications, electrical, construction, or related field preferred
- Working knowledge of handheld
electronics, including smart phones, iPads, etc., preferred
- Must be able to lift upto 75 pounds and
climb ladders up to 40 feet in length
- Must be able to work in tight
spaces, including attics and crawl spaces
- Must be able to work outside in
extreme weather conditions, including precipitation and temperature
- Must be able to stand for
extended periods of time
- An essential duty of the
position of Technician is to install satellite dishes with the use of a
ladder on customers ‘homes. The ladders used by DIRECTV have been rated by
the American National Standards Institute (ANSI) to hold a maximum total
weight (including tool belt and equipment)of 375 lbs. To allow for the
weight of equipment an individual's weight cannot exceed 275 lbs.
*To perform this job successfully,
an individual must be able to perform each essential duty satisfactorily. The
qualifications and requirements listed are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Location/Region: Minot, ND (US)